Nuvbook

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Privacy policy and terms and conditions for using Nuvbook.

Last updated: July 28, 2026

Privacy Policy

Effective Date: 2025, November 01

Last Updated: 2026, May 01

Part 1: Introduction

Welcome to Nuvbook (“Nuvbook,” “we,” “our,” or “us”).

Your trust means everything to us. We’re committed to protecting your personal information and maintaining transparency in how we handle your data.

This Privacy Policy explains:

  • What types of information we collect from you,
  • How and why we collect it,
  • How it’s used, stored, and shared,
  • Your rights over that information, and
  • The laws that govern our data practices.

Nuvbook provides digital tools that help businesses such as salons, barbershops, consultants, healthcare providers, and other service-based professionals manage their online bookings, client communications, payments, and AI-powered assistant tools.

By using Nuvbook, you agree to this Privacy Policy and our Terms of Service. If you don’t agree, you should stop using our services and contact us with any questions before continuing.

Part 2: Information We Collect

We collect only the information needed to provide our services effectively and securely. This includes both the data you give us directly and data automatically gathered through your interaction with our platform.

A. Information You Provide Directly

This is data you willingly give to us when signing up, creating an account, scheduling an appointment, or using our tools.

1. For Business Owners

If you sign up as a business owner or service provider, we collect:

  • Basic details like your name, business name, email, address, and contact number;
  • Billing and payment information (through Stripe or PayPal; we never store full card details ourselves);
  • Business branding information, such as your logo, business description, and service categories;
  • Account security details, including your username and password;
  • Communication preferences and correspondence you send to us (for example, when you reach out to support).

2. For Clients of Businesses

If you’re a client booking through a Nuvbook-powered page, we collect:

  • Contact details such as name, phone number, and email address;
  • Appointment and scheduling details, such as the date, time, and type of service booked;
  • Form responses or additional information, when business owners create custom intake questions (e.g., hair type, consultation goals, or fitness preferences);
  • Communication records, such as appointment reminders or confirmations.

3. AI and Communication Data

When you interact with Nuvbook’s AI assistant, we may collect:

  • Chat transcripts or voice queries, to improve response quality, and
  • Metadata, such as time of interaction, feature usage, or device type.

These interactions are never used to build advertising profiles and are stored securely to enhance the assistant’s accuracy and reliability.

B. Information We Collect Automatically

Some information is automatically collected whenever you visit or use Nuvbook.

This includes:

  • Device and browser data: IP address, operating system, browser version, and device identifiers.
  • Usage data: Pages viewed, buttons clicked, session duration, and navigation patterns.
  • Cookies and tracking technologies: Used for login sessions, analytics, and improving the user experience.
  • Error reports and diagnostic logs: So we can detect bugs, fix issues, and improve reliability.

Cookies can be managed or disabled in your browser settings, but some may be necessary for the platform to function properly.

C. Information from Third Parties

We may receive limited information about you from:

  • Payment processors like Stripe and PayPal (confirmation of completed transactions).
  • Email delivery services like Mailgun (to confirm delivery of system notifications).
  • Analytics tools (to understand user engagement and site performance).

We do not combine third-party information with personal data for marketing purposes unless you’ve explicitly opted in.

Part 3: How We Use the Information

We only use your data in ways that are necessary and beneficial to provide and improve Nuvbook’s services.

A. Core Operational Uses

We process your information to:

  1. Provide and maintain services: To create accounts, manage bookings, and deliver reminders or notifications.
  2. Process payments and subscriptions: To verify and complete billing through secure third-party gateways.
  3. Enable communication: To send confirmations, reminders, notifications, and service updates to clients and business owners.
  4. Improve platform functionality: By analyzing aggregated, non-identifiable data on usage trends and preferences.
  5. Ensure security and prevent fraud: To detect suspicious activity and protect user accounts.
  6. Comply with legal obligations: Including tax, accounting, and law enforcement requests when required.

B. Communication and Marketing

We may use your contact information to send:

  • Product updates and feature announcements,
  • Educational content, newsletters, or best practices, or
  • Promotions or offers (only if you’ve opted in).

You can unsubscribe from marketing communications at any time by using the “unsubscribe” link in emails or updating your profile settings.

C. AI Data Usage

AI-related data, such as messages or interactions, is used exclusively to:

  • Train and refine Nuvbook’s virtual assistant responses,
  • Enhance user experience through better contextual understanding, and
  • Identify trends in usage to improve automation capabilities.

We do not use AI conversation data for advertising or sell it to third parties.

Part 4: Legal Bases for Processing Personal Data

Because Nuvbook serves both U.S. and international users, we operate under multiple privacy frameworks to ensure your data is handled lawfully and fairly.

A. Under U.S. Law

We comply with the Federal Trade Commission Act (FTC Act) by avoiding deceptive or unfair practices in how we collect and use information.

Depending on the services offered by business owners using Nuvbook, the following laws may also apply:

  1. Children’s Online Privacy Protection Act (COPPA): Nuvbook is not designed for children under 13. We do not knowingly collect data from minors. If such data is ever identified, it will be deleted immediately.
  2. Gramm-Leach-Bliley Act (GLBA): If a business owner provides financial or investment-related services (e.g., consulting, advising, etc) through Nuvbook, GLBA may apply. Nuvbook itself does not collect or use financial advice-related data, but we support business owners’ compliance by protecting client information and providing secure data handling tools. Business owners using Nuvbook for financial services remain responsible for their individual GLBA compliance.
  3. State Privacy Laws (New York, New Jersey, California, and others): Nuvbook complies with relevant state-level privacy frameworks such as:
  • California Consumer Privacy Act (CCPA/CPRA): Users can request access to, deletion of, or correction of their data and can opt out of data sharing for targeted advertising.
  • New York Privacy Act & New Jersey Data Privacy Law: Nuvbook follows best practices consistent with these laws, ensuring transparency, user consent, and reasonable data protection measures.

B. Under GDPR (for EU/EEA & UK users)

If you are located in the European Union, European Economic Area, or the United Kingdom, we process your data under the following lawful bases:

  1. Performance of a Contract: To provide the services you’ve requested.
  2. Legitimate Interests: To maintain and improve our platform in ways that don’t override your rights.
  3. Consent: For marketing emails or when collecting optional data (you can withdraw consent anytime).
  4. Legal Obligations: To comply with laws and regulatory requirements.

Users in these regions also have specific rights, including access, correction, deletion, portability, and the right to lodge a complaint with a supervisory authority.

C. EU Representative (GDPR Article 27)

As Nuvbook is established in the United States, we have designated an EU representative for GDPR purposes. EU users may contact our representative for any privacy-related inquiries at:

privacy@nuvbook.com.

We will respond to all verified GDPR requests within 30 days as required by law.

Part 5: How We Share Data

We value your privacy and never sell your personal information.

However, in order to operate effectively, we share limited data with trusted third parties, always under strict confidentiality and data-protection agreements.

A. Service Providers & Processors

We use the following categories of third parties:

  1. Payment Processors – Stripe and PayPal: Used for subscription billing and secure payments. They handle all sensitive payment data directly and share only transaction confirmation details with us. Both Stripe and PayPal comply with PCI DSS and GDPR standards.
  2. Email Communication Providers – Mailgun: Used to send transactional messages such as booking confirmations, account verifications, and subscription receipts. Mailgun processes email metadata (sender, recipient, time) but not email content beyond delivery purposes.
  3. SMS Messaging Provider – Twilio: Used to deliver appointment reminders, booking confirmations, and other SMS/MMS communications to clients who have opted in to receive text messages. Twilio processes phone numbers and message content solely for delivery purposes. No mobile opt-in data is shared with Twilio for their own marketing. Twilio complies with TCPA, CTIA guidelines, and GDPR standards.
  4. Analytics and Performance Tools: Tools like Google Analytics or similar may track anonymized usage to help us understand how users interact with Nuvbook. Data is aggregated and never used to identify individuals.
  5. Legal & Compliance Entities: We may share information when required by law or to respond to lawful requests from public authorities, such as subpoenas or government inquiries.

B. Data Transfers

Because Nuvbook may process data in multiple regions, information can be transferred and stored in the United States or other countries.

When transferring data internationally, we rely on:

  • Standard Contractual Clauses (SCCs) for EU users.
  • Adequacy decisions by the European Commission (where applicable).
  • Strong encryption and access controls during transmission and storage.

C. Business Changes

If Nuvbook undergoes a merger, acquisition, or sale of assets, we will ensure your data remains protected under this Privacy Policy.

All users will be notified before any transfer of data ownership occurs.

Part 6: Data Security

We take data protection seriously and apply a mix of technical, necessary, administrative, and physical safeguards to protect personal data from unauthorized access, loss, or misuse.

A. Security Measures

Our security framework includes:

  • Encryption: All data is encrypted in transit (via HTTPS/TLS) and at rest.
  • Access Controls: Role-based permissions limit who can access user information internally.
  • Regular Security Audits: Systems are tested for vulnerabilities and compliance with security best practices.
  • Third-Party Certification: Stripe, PayPal, and Mailgun all hold recognized security certifications, including PCI DSS and ISO 27001 compliance.
  • Data Minimization: We only retain data necessary for ongoing business and legal operations.

B. Data Retention

We retain personal data only for as long as needed:

  • Business accounts: Retained for the duration of the subscription and up to 30 days after cancellation, unless otherwise required for legal or tax purposes.
  • Client bookings and interactions: Retained according to the business owner’s active relationship with their clients or applicable law.
  • AI chat logs: Stored securely for up to 24 months to improve functionality, after which they are anonymized or deleted.
  • Cookies and analytics data: Retained for 26 months or less, depending on browser settings.

You can request data deletion at any time by contacting our privacy team at privacy@nuvbook.com.

Part 7: Your Rights and Choices

We believe users deserve transparency and control over their data. Depending on your location and applicable law, you have certain rights regarding your personal information.

A. Rights Under U.S. Laws

If you reside in states such as California, New York, or New Jersey, you have the following rights (under CCPA/CPRA and similar frameworks):

  1. Right to Know: You can request details about the personal data we collect, including what categories of information we hold and why we use it.
  2. Right to Access: You may request a copy of the personal data we maintain about you.
  3. Right to Delete: You may request that we delete your personal information, unless retention is required for legal or contractual reasons.
  4. Right to Correct: You may request correction of inaccurate or incomplete data.
  5. Right to Opt-Out: You can opt out of the sale or sharing of your data for targeted advertising or analytics purposes. (Note: Nuvbook does not sell user data, but we still honour “Do Not Sell or Share My Data” requests to ensure full compliance.)
  6. Right to Non-Discrimination: We will never deny services, charge different prices, or provide a different level of quality if you exercise your privacy rights.

Users can submit these requests by emailing privacy@nuvbook.com.

B. Rights Under GDPR (for EU/EEA and UK Users)

If you are an EU or UK user, you have the following rights under the General Data Protection Regulation (GDPR) and UK GDPR:

  1. Right of Access: To know what data we hold about you.
  2. Right of Rectification: To correct inaccurate or incomplete data.
  3. Right of Erasure (“Right to Be Forgotten”): To request deletion of your data.
  4. Right to Restrict Processing: To limit how your data is used.
  5. Right to Data Portability: To receive your data in a structured, machine-readable format.
  6. Right to Object: To object to certain types of processing, such as marketing.
  7. Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

If you believe your rights under GDPR have been violated, you may lodge a complaint with your local data protection authority.

Part 8: Opt-Out Mechanisms and Marketing Choices

We understand that communication preferences vary. Here’s how you can manage your marketing and data preferences:

  1. Email Communications: You can unsubscribe from marketing or promotional emails by clicking the “Unsubscribe” link in any Nuvbook message or by updating your preferences in your account settings. Transactional emails (e.g., billing notices, password resets, and booking confirmations) are not optional as they’re necessary to provide the service.
  2. Cookies and Tracking Technologies: You can manage cookies through your browser settings or by using our in-site cookie consent manager. Essential cookies (for security and functionality) cannot be disabled, but analytics and advertising cookies can be turned off.
  3. Do Not Track (DNT) & Global Privacy Control (GPC): Nuvbook respects “Do Not Track” browser signals and Global Privacy Control opt-outs wherever required by law.
  4. SMS/Text Messages: You can opt out of text messages at any time by replying STOP to any message you receive from Nuvbook or a Provider on our platform. You will receive a single confirmation message and no further texts will be sent. Standard opt-out applies per sender — opting out from one Provider’s messages does not automatically opt you out from another Provider’s messages.

Part 9: Children’s Privacy

Nuvbook is not directed toward children under 13 years of age, and we do not knowingly collect personal information from them.

If a parent or guardian believes that their child’s information has been submitted to us, they should contact privacy@nuvbook.com immediately, and we will take prompt action to remove the data.

For users in the EU, our platform is not intended for individuals under 16 unless consent is provided by a parent or guardian.

Part 10: Policy Updates and Notifications

We may update this Privacy Policy periodically to reflect:

  • Changes in our services or integrations,
  • Evolving industry standards and best practices,
  • Updates in applicable law, and/or
  • Enhancements to data security or functionality.

When we make significant updates, we will:

  • Notify users via email or an in-app alert before the changes take effect, and
  • Update the Effective Date at the top of the policy.

Continued use of the platform after updates constitutes acceptance of the revised policy.

Part 11: Contact Information

If you have questions, concerns, or requests related to privacy, data protection, or this policy, you can reach our Data Protection Team directly at:

418 Broadway STE 8805

Albany, NY, 12207, USA

📧 privacy@nuvbook.com

📞 +19143718990

We aim to respond to all verified privacy requests within 30 days or as required by law.

Part 12: Summary of Your Data Protection

To make our stance crystal clear:

CategoryOur Commitment
TransparencyYou will always know what data we collect and why.
ControlYou can access, modify, or delete your data anytime.
SecurityAll data is encrypted and stored securely.
Fair UseWe only collect what’s necessary to improve your experience.
ComplianceWe follow U.S. federal, state, and international privacy laws.

Part 13: SMS Consent and Text Messaging Practices

How We Collect Consent to Receive Text Messages

Nuvbook collects explicit, affirmative opt-in consent before sending any SMS or MMS messages to end users. We never send text messages without a clear opt-in action from the recipient.

Consent is collected through one or more of the following methods:

  • Web form opt-in: During account registration or appointment booking, users check a checkbox (unchecked by default) agreeing to receive SMS messages. The opt-in clearly states the message type, frequency, and how to opt out.
  • In-person or written consent: Providers may collect consent at their place of business via paper form or verbal agreement, with records maintained accordingly.
  • Double opt-in (where applicable): For certain message types, users may receive a confirmation text and must reply YES to activate messaging.

Consent collected for one Provider on the Nuvbook platform is not shared with other Providers or used for Nuvbook’s own marketing.

Types of Messages Sent

Users who opt in may receive:

  • Appointment confirmations and reminders
  • Booking updates, cancellations, and rescheduling notifications
  • Follow-up communications related to their appointment or service
  • Promotional messages from the specific Provider they opted into (where applicable)

How to Opt Out

Reply STOP to any text message at any time. You will receive one final confirmation and no further messages will be sent. To opt back in, reply START or re-enter consent at the point of booking.

Help

Reply HELP to any message, or contact us at privacy@nuvbook.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier. Nuvbook does not charge separately for SMS messages.

No Sharing of SMS Data

Mobile phone numbers and SMS opt-in records are never sold, shared, rented, or transferred to third parties for their own marketing purposes. This data is used solely to deliver messages the recipient has consented to receive.

Nuvbook’s messaging infrastructure is powered by Twilio, Inc. Message delivery is subject to Twilio’s Privacy Policy (https://www.twilio.com/en-us/legal/privacy) and Acceptable Use Policy (https://www.twilio.com/en-us/legal/aup).

Consent Records

Nuvbook maintains records of SMS consent, including:

  • Phone number
  • Date, time, and method of opt-in
  • The specific Provider the user consented to receive messages from
  • IP address (for web-based opt-ins)

Records are retained for a minimum of 4 years or as required by applicable law.

Compliance

Our SMS practices comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, Twilio’s Acceptable Use Policy, and all applicable federal and state laws.

Terms & Conditions

Effective Date: 2025, November 01

Last Reviewed: 2026, May 01

Welcome to Nuvbook (“Nuvbook,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our scheduling, appointment booking, AI assistant, website builder, and related tools (collectively, the “Platform”).

By accessing or using Nuvbook, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the platform.

1. Overview and Scope

Nuvbook provides a platform that helps professionals, entrepreneurs, service-based businesses, and organizations manage scheduling, automate communication, create branded booking websites, and accept payments online.

Our services are available to users worldwide, though we primarily operate from and under the laws of the United States.

These Terms apply to:

  • Business Owners (“Providers”) who create accounts to manage appointments, websites, and clients.
  • Clients (“End Users”) who book or engage services through the Platform.

By using Nuvbook, you affirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the authority to enter into this agreement.

2. Acceptance of Terms

By creating an account, accessing, or using any part of the Platform, you:

  • Agree to comply with these Terms.
  • Confirm that all information provided is accurate and up-to-date.
  • Accept that continued use after any updates constitutes acceptance of revised Terms.

We may modify these Terms occasionally to reflect product updates, legal changes, or service improvements.

If we make major updates, we’ll notify you via email or in-app notice at least 14 days before the changes take effect.

3. Description of Services

Nuvbook offers a suite of integrated tools, including but not limited to:

  • Scheduling & Booking – Manage availability, appointments, notifications, and client communication.
  • AI Assistant – Automate reminders and replies & follow-up, alongside administrative tasks.
  • Website Builder – Create and customize a professional booking site without coding.
  • Payments & Invoicing – Accept payments securely through third-party processors (e.g., Stripe, PayPal).
  • Analytics & Reports – Gain insights into bookings, revenue, growth, and client behaviour.
  • Integrations – Sync with calendars.

Some features are free; others require a paid subscription.

4. Account Registration and Responsibilities

When you register for Nuvbook, you agree to:

  1. Provide accurate and complete information during signup.
  2. Maintain the confidentiality of your login credentials.
  3. Promptly update account information if it changes.
  4. Accept responsibility for all activities under your account.

If you suspect unauthorized access, notify us immediately at privacy@nuvbook.com.

We reserve the right to suspend or terminate accounts that, not limited to:

  • Provide false or misleading information.
  • Violate our Terms or applicable laws.
  • Engage in fraudulent or abusive behaviour.

5. Acceptable Use Policy

To maintain a safe and productive environment, you agree not to:

  • Use Nuvbook for unlawful or fraudulent purposes.
  • Post or transmit any defamatory, obscene, or misleading content.
  • Attempt to hack, reverse engineer, or disrupt the platform.
  • Use the platform to collect data without consent.
  • Violate any intellectual property or privacy rights.

Violation may result in suspension, banning, removal, or legal action.

6. Third-Party Services and Integrations

Nuvbook integrates with third-party tools such as:

  • Stripe and PayPal (for payments),
  • Mailgun (for email communication), and
  • Google Calendar.

When using these integrations, you are also bound by their respective Terms of Service and Privacy Policies.

Nuvbook is not responsible for third-party content, security, or actions.

7. Subscriptions, Payments, and Billing

Nuvbook offers both free and paid plans. By subscribing, you authorise us (or our payment processor) to charge your chosen payment method for the applicable fees.

a. Subscription Terms

  • Fees are billed monthly or annually, depending on your plan.
  • All subscriptions automatically renew unless cancelled before the next billing cycle.
  • You can cancel anytime through your account settings; access remains active until the end of the paid period.

b. Refund Policy

We do not offer refunds for partial months or unused features.

Exceptions may be granted in cases of verified system errors or duplicate billing. To request an exception, contact us at privacy@nuvbook.com within 14 days of the charge with a description of the issue. We will review and respond within 10 business days. Refund eligibility is determined at our reasonable discretion and limited to documented platform errors or proven duplicate transactions.

c. Taxes

Fees are exclusive of applicable taxes, which may be added depending on your location.

d. Late or Failed Payments

If a payment fails, we will notify you and provide a 7-day grace period to resolve the issue before suspending your access.

8. Bookings, Appointments, and Client Data

Nuvbook acts as a technology platform that enables businesses to manage their bookings and client communications. We are not a service provider, agent, or guarantor for any business using the platform.

Each business owner (“Provider”) is solely responsible for:

  • Setting, managing, organizing, and honouring their own booking and cancellation policies.
  • Ensuring that their business complies with relevant local, state, and federal regulations.
  • Collecting and safeguarding client information collected through their Nuvbook account.

Clients (“End Users”) understand that their interactions are directly with the Provider, not Nuvbook.

Nuvbook is not liable for any disputes, missed appointments, or service quality issues between clients and Providers.

Data Ownership

  • Providers own the data they collect from clients (e.g., appointment details, contact info).
  • Nuvbook only processes such data to provide services (e.g., syncing calendars, sending notifications).
  • Nuvbook may aggregate anonymized data for platform improvements and analytics, but never discloses identifiable user information to unauthorized parties.

9. AI Assistant and Chat Interactions

Nuvbook’s AI assistant may be used to automate reminders, respond to client inquiries, follow up with clients, and assist with scheduling.

Use and Responsibility

  • Providers are responsible for all AI communications conducted under their account.
  • AI interactions (text or voice) may be logged to improve accuracy, security, analytics, detect misuse, and ensure service quality.
  • AI interaction logs are retained for no longer than 24 months from the date of the interaction, unless a longer period is required by law or for active dispute resolution.
  • By using these tools, you grant Nuvbook permission to process this data in compliance with privacy laws (CCPA, GDPR, etc.).

Nuvbook does not use or share AI-related data for third-party marketing, nor does it claim ownership of any user-generated content created through the AI assistant.

If any recording features are used (such as in appointment summaries or chat transcripts), the Provider must ensure their clients are informed and consent to the recording, in line with applicable state and federal laws.

10. Intellectual Property Rights

Nuvbook Content

All content on the platform, including the software, logo, interface, trademarks, design elements, documentation, and underlying technology, is the exclusive property of Nuvbook, protected under U.S. and international copyright and trademark laws.

You are granted a limited, non-exclusive, non-transferable license to access and use Nuvbook for your own business purposes, in accordance with these Terms.

You may not:

  • Copy, modify, or reverse-engineer the platform or its features.
  • Use our branding without written permission.
  • Resell or sub-license Nuvbook’s tools as your own.

User Content

Providers retain ownership of the materials, business information, and content they upload (such as images or text).

By submitting content, you grant Nuvbook a worldwide, royalty-free license to host, display, and use that content solely to operate and improve the platform.

11. Confidentiality

Nuvbook maintains strict confidentiality of user information.

We implement administrative, technical, legal, and physical safeguards to protect all stored data.

However, you acknowledge that:

  • No digital transmission is completely secure.
  • You share data with third-party processors (e.g., Stripe, Mailgun) at your own discretion and under their policies.

If Nuvbook becomes aware of a data breach, affected users will be notified promptly, in compliance with U.S. and international regulations.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Nuvbook and its affiliates are not liable for indirect, incidental, special, or consequential damages (including loss of data, business interruption, or profit loss).
  • Total liability for any claim shall not exceed the total amount paid by the user to Nuvbook in the previous 12 months.

You agree that Nuvbook is not responsible for:

  • Errors or delays caused by internet connectivity or third-party services.
  • Any unauthorized access resulting from user negligence.
  • Disputes between Providers and Clients.

This limitation remains in effect even if Nuvbook has been advised of potential damages.

13. Indemnification

You agree to defend, indemnify, and hold harmless Nuvbook, its affiliates, officers, and employees from any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising out of:

  • Your use or misuse of the platform;
  • Violation of these Terms or any applicable law;
  • Violation of third-party rights, including privacy or intellectual property.

14. Termination and Account Closure

By You (the User)

You may cancel your Nuvbook account at any time through your account settings or by contacting our support team at privacy@nuvbook.com.

Upon cancellation:

  • Your subscription remains active until the end of the current billing cycle (no partial refunds).
  • Your data will remain accessible for 30 days after cancellation, after which it will be permanently deleted unless required by law or requested otherwise.
  • You are responsible for exporting any client or appointment data before account closure.

By Nuvbook

We may suspend or terminate your account, without notice, if:

  • You violate these Terms or applicable laws;
  • You misuse or abuse the platform (e.g., fraudulent, harmful, illegal, or misleading activity); or
  • We are required to do so by law or a government authority.

In cases of repeated failed subscription payments, Nuvbook will provide written notice and a 7-day cure period before suspending or terminating access.

In cases of termination due to breach, Nuvbook reserves the right to deny reactivation or future access.

15. Dispute Resolution and Arbitration

Informal Resolution

We aim to resolve all issues quickly and fairly. Before taking legal action, please contact us at privacy@nuvbook.com to attempt an informal resolution within 30 days.

Binding Arbitration

If a resolution cannot be reached, you agree to resolve all disputes through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration will be conducted:

  • In New York, USA,
  • In English,
  • Before a single neutral arbitrator.

You agree to waive any right to a jury trial or participation in a class action lawsuit.

Exceptions

This arbitration clause does not apply to:

  • Claims involving intellectual property infringement;
  • Requests for injunctive relief;
  • Matters that can be handled in small claims court.

16. Compliance with Privacy and Data Protection Laws

Nuvbook complies with major U.S. federal, state, and international data protection frameworks to ensure privacy and security across all users.

Federal Laws and Regulations

  • Federal Trade Commission Act (FTC Act): Nuvbook commits to fair data collection, truthful communication, and protection from deceptive practices.
  • Children’s Online Privacy Protection Act (COPPA): Nuvbook is not intended for children under 13. We do not knowingly collect information from minors.
  • Gramm-Leach-Bliley Act (GLBA): For users offering financial or advisory services, Nuvbook supports privacy notices and opt-out requirements.

State-Level Laws (U.S.)

  • California Consumer Privacy Act (CCPA/CPRA): Nuvbook honours consumer rights for data access, deletion, correction, and opting out of data sharing or targeted advertising.
  • New York and New Jersey Privacy Requirements: Nuvbook adheres to local state privacy laws, ensuring transparency, secure storage, and prompt breach notifications.

International Frameworks

  • General Data Protection Regulation (GDPR): For EU users, Nuvbook serves as a Data Processor, processing data under the lawful basis of contract performance, user consent, or legitimate interest.
  • Users have the right to access, correct, delete, or restrict their personal data.

Data Transfers

If personal data is transferred internationally, Nuvbook uses safeguards such as Standard Contractual Clauses (SCCs) and encryption to maintain lawful and secure processing.

17. Data Retention and Security

  • Data is retained only as long as necessary for operational, legal, or compliance purposes.
  • Nuvbook employs SSL encryption, firewalls, and role-based access control to protect all personal and payment information.
  • Payment data is never stored on Nuvbook servers; it is processed securely through third-party providers such as Stripe and PayPal.

In case of a data breach, Nuvbook will notify the relevant supervisory authority within 72 hours and will notify affected users without undue delay where the breach is likely to result in a high risk to their rights and freedoms, in accordance with GDPR Articles 33 and 34 and applicable U.S. state-level breach notification laws.

18. Updates and Modifications to the Terms

Nuvbook may update these Terms occasionally to reflect changes in our services, laws, or business practices.

  • Updates will be communicated via email or platform notice.
  • Continued use of the platform after such updates constitutes acceptance of the revised Terms.
  • The effective date will always be indicated at the top of the document.

19. Governing Law and Jurisdiction

These Terms are governed by and interpreted under the laws of the State of New York, United States, without regard to conflict-of-law principles.

Any disputes not subject to arbitration shall be brought exclusively before the state or federal courts located in New York County, NY, and both parties consent to such jurisdiction.

20. SMS and Text Messaging Terms

Consent to Receive Text Messages

By providing your mobile phone number and opting in, whether during account registration, appointment booking, or any other consent point on the Nuvbook Platform, you expressly consent to receive recurring automated SMS/MMS text messages from Nuvbook and/or the Provider (business) whose services you are booking through Nuvbook.

Consent to receive text messages is never required as a condition of purchasing any goods or services.

Messages you may receive include:

  • Appointment confirmations and reminders
  • Booking updates, cancellations, and rescheduling notifications
  • Follow-up communications related to your appointment or service
  • Promotional or informational messages from the specific Provider you opted into (where applicable)
  • Chat agent communication related to your service

Message Frequency

Message frequency varies based on your booking activity and the communication preferences configured by the Provider. You may receive multiple messages per week depending on your appointment schedule.

Message and Data Rates

Standard message and data rates may apply. Charges are billed by your mobile carrier. Nuvbook does not charge separately for SMS messages.

How to Opt Out

You may opt out at any time by replying STOP to any message you receive. You will receive one final confirmation message and no further messages will be sent unless you choose to opt back in. To opt back in, reply START or re-enter your consent at the point of booking or through your account settings.

Opting out of SMS does not affect your account or your ability to use Nuvbook’s services.

Provider Responsibilities for SMS

Providers using Nuvbook’s messaging features agree to:

  • Obtain valid, documented opt-in consent from end users prior to sending any SMS messages
  • Only send messages to users who have explicitly consented
  • Honor all opt-out (STOP) requests immediately and maintain suppression lists
  • Ensure all messages comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all applicable federal and state laws
  • Not send unsolicited, misleading, or prohibited content via SMS
  • Not use Nuvbook’s messaging infrastructure for spam, phishing, or any unlawful purpose

Violation of these requirements may result in immediate account suspension or termination under Section 14 of these Terms.

No Third-Party Sharing of SMS Data

Mobile phone numbers and SMS consent records are never sold, shared, rented, or transferred to third parties for their own marketing purposes. This data is used solely to deliver messages the user has consented to receive.

Nuvbook’s messaging infrastructure is powered by Twilio, Inc. Message delivery is governed by Twilio’s Privacy Policy (https://www.twilio.com/en-us/legal/privacy) and Acceptable Use Policy (https://www.twilio.com/en-us/legal/aup).

Compliance

Nuvbook’s SMS program complies with:

  • The Telephone Consumer Protection Act (TCPA)
  • CTIA Messaging Principles and Best Practices
  • Twilio’s Acceptable Use Policy
  • All applicable U.S. federal and state laws governing electronic communications

21. Contact Information

For privacy or legal questions, please contact:

privacy@nuvbook.com

418 Broadway STE 8805

Albany, NY, 12207, USA

+19143718990

🕒 Response Time: 5 – 10 business days