Cookie Policy

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We respect your privacy and your right to control your data.

Nuvbook uses cookies to operate our website, provide secure logins, remember your preferences, personalise content, and analyse performance. Some cookies are essential, while others help us improve your experience.

Click “Accept All” to consent to all cookies, or choose “Manage Settings” to customise your preferences. You can withdraw your consent anytime.

Learn more in our Cookie Policy and Privacy Policy.

[Accept All] [Reject Non-Essential] [Manage Settings]

Effective Date: 2025, November 01

Last Updated: 2026, May 01

1. Introduction

Nuvbook (“we,” “our,” “us”) uses cookies and similar technologies to improve your browsing experience, provide core functionality, analyze site traffic, and personalize content and marketing.

This Cookie Policy explains what cookies are, how we use them, what types we set, and how you can control or delete them.

By continuing to use our website or platform after seeing our cookie banner, you consent to the use of cookies as described in this policy. You can change or withdraw your consent at any time.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website.

They help websites recognize your device, remember your preferences, and enhance your overall experience. Some cookies are essential for site operation, while others help us analyze performance or improve functionality.

Cookies may be:

• Session cookies: Temporary cookies that expire when you close your browser.
• Persistent cookies: Remain on your device for a specified period or until deleted manually.
• First-party cookies: Set by Nuvbook directly.
• Third-party cookies: Set by external services (e.g., Stripe, PayPal, or Google Analytics).

3. How We Use Cookies

Nuvbook uses cookies for several key purposes:

a. Essential Cookies (Strictly Necessary)

These cookies are required for the website and app to function properly. They enable actions such as logging into your account, maintaining session security, and processing payments.

Examples:

• Authentication cookies (to verify user sessions),
• Security cookies (to detect and prevent fraud),
• Payment cookies (to manage subscriptions via Stripe or PayPal).

Without these cookies, the platform may not operate correctly.

b. Performance and Analytics Cookies

These cookies collect information about how users interact with our site, for example, which pages are visited most often and where users experience errors. We use this information to improve usability and monitor performance. All analytics data is aggregated and anonymized whenever possible.

Examples:

• Google Analytics cookies.
• Internal Nuvbook performance tracking cookies.

c. Functional Cookies

These cookies enable the platform to remember your preferences, such as language, region, and display settings. They also enhance features like auto-login, saved user sessions, and personalized dashboards.

Examples:

• Remembering your selected time zone or language.
• Saving your booking and customization preferences.

d. Marketing and Advertising Cookies

These cookies help us show relevant ads and measure the effectiveness of our marketing campaigns. They may be placed by Nuvbook or our advertising partners (like Meta or Google Ads).

For users in the EU/UK, marketing and advertising cookies are disabled by default and will only be activated upon your explicit, prior consent via the cookie consent banner.

For all other users, you may opt out of these cookies at any time without affecting core platform functionality.

Examples:

• Tracking referrals and conversion events.
• Delivering personalized content to business owners or clients.

e. Third-Party and Integration Cookies

Some of our features rely on third-party tools and integrations. For instance, when a business connects their Nuvbook account to Stripe, PayPal, Mailgun, or other apps, those services may set their own cookies to facilitate secure data exchange or authentication.

We do not control these cookies and recommend reviewing the cookie policies of those third-party services directly.

Examples of third-party cookie providers:

• Stripe (payment processing).
• PayPal (payment processing).
• Mailgun (email delivery).
• Google Analytics (performance monitoring).
• Cloudflare (security and CDN optimization).

4. Cookies We Typically Use

Cookie Name	Purpose	Retention Period	Provider
_session_id	Maintains logged-in user sessions	Session only	Nuvbook
_csrf_token	Prevents cross-site request forgery	Session only	Nuvbook
_ga, _gid, _gat	Analytics tracking	12 months	Google
_stripe_sid, _stripe_mid	Payment session management	Up to 12 months	Stripe
_paypal	Secure checkout functionality	Session only	PayPal
cookie_consent	Records cookie preferences	12 months	Nuvbook

Note: The exact list may vary based on feature usage and third-party integration updates.

5. Managing and Controlling Cookies

You have full control over how cookies are used. You can:

• Adjust browser settings: Most browsers allow you to block or delete cookies.
• Withdraw consent: You can update your cookie preferences via the cookie banner or account settings at any time.
• Opt out of tracking:
• Google Analytics: https://tools.google.com/dlpage/gaoptout
• Network Advertising Initiative (NAI): http://optout.networkadvertising.org
• Digital Advertising Alliance (DAA): http://optout.aboutads.info

If you disable cookies, please note that some parts of the Nuvbook platform may not function correctly (e.g., logging in or saving preferences).

6. Legal Basis for Using Cookies (for GDPR Users)

Under the GDPR and the ePrivacy Directive, we rely on the following legal bases:

• Strictly necessary exemption for essential cookies that are technically required to deliver the service you have requested (e.g., session management, security, payment processing). These cookies do not require your consent.
• Consent for all non-essential cookies (analytics, functional, and marketing). These cookies are only set after you provide explicit, informed consent via our cookie banner. You may withdraw your consent at any time.

Users in the EU/UK will see a cookie consent banner that allows them to accept, reject, or customize cookie preferences before any non-essential cookies are set.

Nuvbook uses a Consent Management Platform (CMP) to record and store your cookie consent decisions, including the date, time, and scope of consent given. These records are retained for audit purposes in accordance with GDPR Article 7.

7. Do Not Track (DNT) and Opt-Out Signals

Nuvbook honours “Do Not Track” and Global Privacy Control (GPC) signals as required under CCPA/CPRA and other state privacy laws.

When we detect such signals from your browser, non-essential cookies will be automatically disabled until you provide affirmative consent.

8. Data Retention and Security

All cookies and related tracking data are:

• Stored securely using encrypted methods;
• Retained only for as long as necessary to fulfill their purpose; and
• Never sold or shared for cross-context behavioral advertising without explicit consent.

9. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our operations.

When updates occur, we will:

• Update the “Effective Date” above,
• Post a notice within the platform or via email (if significant), and
• Ask for renewed consent if required by law.

10. Contact Us

If you have any questions or concerns about this Cookie Policy or our data practices, please contact:

418 Broadway STE 8805

Albany, NY, 12207, USA

📧 privacy@nuvbook.com

📞 +19143718990