Nuvbook Help Center

FAQs & Troubleshooting

Here are answers to the most common questions Nuvbook users have. If you need further help, our support team is always available.

12.1 Account & Getting Started

Can I use one account to manage multiple businesses?

Yes. Nuvbook allows you to create and manage unlimited businesses from a single account. Each business operates independently with its own subscription, staff, services, and clients.

What happens when my trial ends?

When your trial expires, all trial businesses become inactive. Your data is safely retained, but you won't be able to accept bookings or payments until you upgrade each business to a paid plan.

12.2 Bookings & Scheduling

Can clients book outside of my working hours?

Clients can only book within the availability you've set. However, your booking page is available 24/7 so clients can schedule appointments at any time, they'll only be offered slots within your working hours.

What happens if a client reschedules or cancels?

You can update your calendar to reflect this change in your appointments.

12.3 Payments

Why hasn't my payout arrived?

Standard payouts typically arrive within the same business day. If it's been longer, check your Stax, Stripe or PayPal account for any pending verifications. You can also use Instant Payouts to access your funds in 30 minutes or less.

Can I issue a refund through Nuvbook?

No. Refunds can be processed directly from the Payments section of your integrated payment service. Refund timelines depend on the client's bank and payment method.

12.4 Website

My website changes aren't showing up! What do I do?

Make sure your internet is working as it should while making your changes. Edits made in the Website editor are saved automatically and go live immediately.

Can I use my own domain name?

Custom domain support may be available depending on your plan. Check Brand for domain options or contact our support team for assistance.

12.5 Getting Support

If you need help beyond this guide, Nuvbook offers the following support options:

  • Email support by reaching out to our team at support@nuvbook.com.
  • Help Centre where you can browse articles and tutorials at help.nuvbook.com.
  • Developers documentation and API resources on the For Developers page.
  • FAQ page with additional answers at /faq.

💡 Tip: Our support team is available Monday to Friday, 9am – 6pm. AI-assisted support is available 24/7.

Next steps

Explore the Developers & API guide for programmatic access to Nuvbook.

FAQ

Can I use one account to manage multiple businesses?
Yes. Nuvbook allows you to create and manage unlimited businesses from a single account. Each business operates independently with its own subscription, staff, services, and clients.
What happens when my trial ends?
When your trial expires, all trial businesses become inactive. Your data is safely retained, but you won't be able to accept bookings or payments until you upgrade each business to a paid plan.
Can clients book outside of my working hours?
Clients can only book within the availability you've set. However, your booking page is available 24/7 so clients can schedule appointments at any time, they'll only be offered slots within your working hours.
What happens if a client reschedules or cancels?
You can update your calendar to reflect this change in your appointments.
Why hasn't my payout arrived?
Standard payouts typically arrive within the same business day. If it's been longer, check your Stax, Stripe or PayPal account for any pending verifications. You can also use Instant Payouts to access your funds in 30 minutes or less.
Can I issue a refund through Nuvbook?
No. Refunds can be processed directly from the Payments section of your integrated payment service. Refund timelines depend on the client's bank and payment method.
My website changes aren't showing up! What do I do?
Make sure your internet is working as it should while making your changes. Edits made in the Website editor are saved automatically and go live immediately.
Can I use my own domain name?
Custom domain support may be available depending on your plan. Check Brand for domain options or contact our support team for assistance.